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A Values-based approach to measurement for Customer Success

16 September

NinetyThousandHours hosted an interactive webinar in partnership with Success Methods on a values-based approach to measurement for Customer Success

why watch this webinar?

The webinar was hosted by Rob Forsyth and Gemma Butler from NinetyThousandHours and the discussion on A value-based approach to measurement for Customer Success was led by Ian Robson and Matt Rumins from Success Methods

Throughout the live event, audience participation and engagement was incredibly high with many CS leaders asking great questions around what to measure and how to measure. Moreover, there was a lot of insight from the Polls showing how many CSM's and CS Leaders find it tough obtaining the right Customer data to then accurately measure outcomes. We answered these questions throughout the event plus there was around 8 minutes of Q&A at the end.

We tackled the question of "how do we ensure that we measure the value we deliver to customers as a result of delivering our products and services?"

We also covered:

  • Why do we measure?

  • What should we be measuring?

  • Who matters in measurement?
  • When would you talk about measurement with Customers?
  • A value-based case-study on measurement
  • Measurement framework
  • Examples of metrics

And much, much more...



Watch the full video here



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