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Aligning your organisation for Customer Success

11 August

NinetyThousandHours hosted an interactive webinar in partnership with Success Methods on Aligning your organisation for Customer Success

why watch this webinar?

The webinar was hosted by Rob Forsyth and Gemma Butler from NinetyThousandHours and the discussion on Aligning your organisation for Customer Success was led by Ian Robson and Matt Rumins from Success Methods

Throughout the live event, audience participation and engagement was incredibly high with many CS leaders asking great questions around how to align their organisation for Customer Success. We answered questions throughout the event plus there was around 8 minutes of Q&A at the end.

  • We discussed 4 main reasons why is it important to align all departments across your organisation:
  1. Increase efficiency
  2. Improve customer experience
  3. Increased customer value
  4. Increase revenue
  • We delved into the 'value delta' and what this means. 

value delta

  • We talked about different stages of maturity for Customer Success teams.
  • We discussed positive and negative ↓ impact on aligning all departments across a SaaS business with Customer Sucess.
  • We talk about how YOU, as a CS Leader can start aligning your department across the organisation.

And much, much more...



Watch the full video here



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