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Client Experience Account Director (RF627)

An exceptional opportunity to take a client experience leadership role for this multi-award-winning global agency

Location London

Contract Permanent

Salary £48,000

Reference RF627

A bit about this role

WHERE WILL YOU WORK?

As Client Experience Director for this hugely successful, internationally-renowned media and comms agency you’ll be based in beautiful London location on the south side of the river. You will report into the Client Experience Team Director and take a leadership role with Client Experience Managers.

 

WHAT WILL YOU BE DOING?

You will take responsibility for delivering a brilliant day-to-day client experience for your accounts and own key client relationships end-to-end. You will also take a strategic view of clients’ needs and opportunities. It is a vital part of this role that you will operate with skill across the horizontal and vertical – from customer journey planning to identifying new innovation and tech opportunities.

 You will also:

  • Support your managers in establishing briefs, and implementing responses alongside the wider agency teams        
  • Design and ensure the implementation of clear and effective processes
  • Develop staff through PDP and day-to-day support  

 

WHAT WILL IT DO FOR YOUR CAREER? 

This role gives tremendous opportunity to build out your network across the agency and the huge and varied client portfolio. You will also be actively encouraged to identify and execute the delivery of new services and products, giving you the chance to truly shine across this massive, high profile agency.                

 

WHAT DO YOU NEED?

You are an experienced client experience leader with a track record of delivering great results for a wide variety of businesses. You are a collaborator who is adept at delivering through teams, across a range of disciplines. You understand and are comfortable with technology, and are abreast of the latest innovation and practices that can truly add value to your clients.

 You are also:

  • A strong relationship builder, both with your clients and within your peer and senior agency network 
  • Able to challenge the norm and deliver beyond traditional models
  • Experienced at leading engaged teams to deliver exceptional results

 

GET IN TOUCH TODAY

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