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Client Experience Manager (RF628)

A fantastic opportunity to manage client experience within an award-winning media and comms agency

Location London

Contract Permanent

Salary £38,000

Reference RF628

A bit about this role

WHERE WILL YOU WORK?

 As Client Experience Manager for this multi-award-winning, international mega-agency you’ll be based in a buzzing London location right on the South Bank. You will report into the Client Experience Director and be able to actively shape your own personal client contact strategy.   

WHAT WILL YOU BE DOING?

You will be responsible for effecting awesome client experiences in and outside the agency. internally and externally. You will collaborate with the Client Experience Director to manage client development planning, and establish client briefs and responses 

You will also:

  • Work effectively with the wider agency team,          
  • Take responsibility for key projects within the client development plan, and
  • Develop, manage and coach Analysts and Senior Analysts.            

 

WHAT WILL IT DO FOR YOUR CAREER? 

This role gives tremendous opportunity to build out your network across the agency, as well as the huge and varied client portfolio. You will also be actively encouraged to challenge convention and working practices to help shape a leaner and increasingly relevant way of working.

WHAT DO YOU NEED?

You are an experienced client facing professional with a deep seated working knowledge of key critical agency utilities, processes, economics and analytics. You are a strong relationship builder both with your clients and within your peer and senior agency network. 

You are also:

  • Adept at guiding, critiquing and actively participating when appropriate,     
  • Able to take an active role in the agency & client community, and 
  • Experienced at deploying leadership and management skills when appropriate, to coach support and motivate your teams.

 

GET IN TOUCH TODAY

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